Refund policy

Cancellation and Returns Policy

4.1 If you wish to cancel your order: 

(a) you can notify us by email to office@theknotdr.com before we have packed or dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason (except as outlined in clause 4.4 below) at any time within 14 days of receipt for a full refund or exchange. 

4.3 Upon receipt of the goods we will issue to you a refund of the amount paid (less any outbound postage costs incurred) or an exchange credit as required. Where free delivery has been offered with the order then there will be a charge at the standard rate of delivery applied. The current pricing can be found on our delivery page. We are unable to refund any import duty that has been paid.

4.4 To be eligible for refund, your product must be returned in its original packaging, in unused condition. The return shipment must be postmarked within 14 days of the original order delivery date.

To return, please follow the steps below:

  • Repack the unused product in its original packaging
  • Include the original packing documents or a copy of the original order confirmation email inside your shipment
  • Send the package to the address below:

The Knot Dr Limited, 30 Fountain Crescent, Inchinnan Business Park, Renfrew, PA4 9RE, United Kingdom

4.5 If you receive a faulty order

At The Knot Dr we are committed to providing you with high-quality products that meet your expectations. However, we understand that sometimes issues may arise. If you receive a faulty product, please review our return policy below:

4.6 Conditions:

  • A faulty product is defined as one that is defective or does not perform as intended due to manufacturing or quality control issues.
  • To be eligible for a return, the product must have been purchased directly from www.theknotdr.com, and you must provide a valid proof of purchase.
  • Our faulty product return policy is valid for [insert number] days from the date of delivery receipt.

4.7 If you believe you have received a faulty product, please follow these steps to initiate a return:

  1. Contact our customer service team at info@theknotdr.com and provide the following information:
    • Date of order
    • Order number
    • Email address used for the order
    • Description & photograph of the fault or issue with the product
  1. Our customer service team will review your request and provide instructions on how to proceed with the return.
  2. Upon approval, you will be provided with a return shipping label or instructions for returning the product.
  3. Once the faulty product is received and inspected by our team, we will process your refund or offer a replacement product, as per your preference.

Please note

  • Products returned under this policy must be in their original packaging and in unused condition, unless the fault is due to a manufacturing defect.
  • We reserve the right to refuse returns if the product has been tampered with, misused, or damaged due to neglect.
  • Refunds will be issued to the original method of payment used for the purchase.

We aim to resolve any issues with faulty products promptly and to your satisfaction. If you have any questions or concerns about our faulty product return policy, please don't hesitate to reach out to our customer service team.