Terms & Conditions

Welcome to The Knot Dr website terms and conditions for use. These terms and conditions apply to the use of this website at www.theknotdr.com.

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

The Knot Dr website is operated by: The Knot Dr Ltd

Our company registration number is SC 5079738 (Scotland). Our VAT registration number is GB 280 8089 82

Our contact details are:

The Knot Dr Limited, 30 Fountain Crescent, Inchinnan Business Park, Renfrew, PA4 9RE, United Kingdom

info@theknotdr.com


  1. Introduction

1.1 You will be able to access most areas in www.theknotdr.com without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


  1. Ordering from The Knot Dr

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.

2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order, or you have cancelled your order. 

2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorization for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.4 We will not be held liable for any loss caused by you entering your address incorrectly into the website or not collecting a parcel within the courier's timeframe. Should a courier charge us for returning an uncollected item, we reserve the right to charge your card with the cost charged to us by the courier for returning the item to us and for dispatching the parcel again to your nominated delivery address. Current return charges are £5, with a further £5 for the re-delivery within the UK.

2.5 If you have not been present when a parcel has been delivered then the item will be returned to the depot. It is your responsibility to collect the item from the depot within the time period stated by the courier, if the item is not collected then the parcel will be returned to us. The couriers will charge for returning the items to us, and we will pass this charge onto you as a result. You will be notified of this charge via email and the charge will be taken from the original card you place your order with. Current return charges are £5, with a further £5 for the re-delivery within the UK.

2.6 The delivery timescales quoted on our website are estimates and should only be used as guidance. The vast majority of our orders do arrive within these timescales; however, we would ask that you wait 7 working days past the last estimate day before contacting us should your parcel not arrive within the delivery estimate timescale.

2.7 In the event that your order does not arrive, you must inform us within 30 days of the delivery due date. Failure to report missing items within 30 may result in us being unable to investigate missing orders with our couriers.


  1. Pricing

3.1 Our prices include VAT at the current rate. Our VAT number is 579738. Where VAT is charged, VAT will be shown separately and as part of the total price. We reserve the right to change the VAT rate as required by law.

3.2 Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3 If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

3.4 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time. We reserve the right to change the prices without prior notice.

3.5 We reserve the right to make changes to details of products without notice and with no liability on our part.


  1. Cancellation and Returns Policy

4.1 If you wish to cancel your order: 

(a) you can notify us by email to office@theknotdr.com before we have packed or dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason (except as outlined in clause 4.4 below) at any time within 14 days of receipt for a full refund or exchange. 

4.3 Upon receipt of the goods we will issue to you a refund of the amount paid (less any outbound postage costs incurred) or an exchange credit as required. Where free delivery has been offered with the order then there will be a charge at the standard rate of delivery applied. The current pricing can be found on our delivery page. We are unable to refund any import duty that has been paid.

4.4 To be eligible for refund, your product must be returned in its original packaging, in unused condition. The return shipment must be postmarked within 14 days of the original order delivery date.

To return, please follow the steps below:

  • Repack the unused product in its original packaging
  • Include the original packing documents or a copy of the original order confirmation email inside your shipment
  • Send the package to the address below:

The Knot Dr Limited, 30 Fountain Crescent, Inchinnan Business Park, Renfrew, PA4 9RE, United Kingdom

4.5 If you receive a faulty order

At The Knot Dr we are committed to providing you with high-quality products that meet your expectations. However, we understand that sometimes issues may arise. If you receive a faulty product, please review our return policy below:

4.6 Conditions:

  • A faulty product is defined as one that is defective or does not perform as intended due to manufacturing or quality control issues.
  • To be eligible for a return, the product must have been purchased directly from www.theknotdr.com, and you must provide a valid proof of purchase.
  • Our faulty product return policy is valid for [insert number] days from the date of delivery receipt.

4.7 If you believe you have received a faulty product, please follow these steps to initiate a return:

  1. Contact our customer service team at info@theknotdr.com and provide the following information:
    • Date of order
    • Order number
    • Email address used for the order
    • Description & photograph of the fault or issue with the product
  1. Our customer service team will review your request and provide instructions on how to proceed with the return.
  2. Upon approval, you will be provided with a return shipping label or instructions for returning the product.
  3. Once the faulty product is received and inspected by our team, we will process your refund or offer a replacement product, as per your preference.

Please note

  • Products returned under this policy must be in their original packaging and in unused condition, unless the fault is due to a manufacturing defect.
  • We reserve the right to refuse returns if the product has been tampered with, misused, or damaged due to neglect.
  • Refunds will be issued to the original method of payment used for the purchase.

We aim to resolve any issues with faulty products promptly and to your satisfaction. If you have any questions or concerns about our faulty product return policy, please don't hesitate to reach out to our customer service team.

  1. Licence

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.


  1. Service Access

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

  1. Visitor Material and Conduct.

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licenses and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


  1. Links To and From Other Websites

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website. 

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of The Knot Dr logo; (b) you do not create a frame or any other browser or border environment around this Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any The Knot Dr trademarks displayed on this Website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate. 

8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.


  1. Registration

9.1 To register with www.theknotdr.com you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


  1. Disclaimer

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


  1. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


  1. Governing Law and Jurisdiction

12.1 These terms and conditions shall be governed by and construed in accordance with Scots law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

  1. Miscellaneous

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Black Friday & Cyber Monday 

Black Friday and Cyber Monday promotion valid from 07:00 21/11/24 for email subscribers then 10:00 22/11/24 for general access. Offer is valid till 10:00 3/12/24. Cannot be used in conjunction with any other offers or promotions. Excludes sets and bundles.

Effective – current date